Policies
Andreas Hairoom Ltd Returns Policy
Andrea’s Hairoom Returns and Faulty Goods Policy
If an item develops a fault after 48 hours from receipt:
The seller accepts no liability for faults unless they can be reasonably attributed to a manufacturing defect.
We reserve the right to investigate any complaint. Items may be inspected by our company director and/or sent to the manufacturer for independent testing. No decision will be made until this process is complete.
Items damaged due to customer misuse, improper care, or neglect will not be eligible for a refund, replacement, or credit under any circumstances.
All items returned for inspection must be clean and washed. We reserve the right to refuse to inspect or process returns that do not meet this hygiene requirement.
If a manufacturing fault is confirmed, we reserve the right to repair the item in the first instance. If repair is not possible, a replacement or refund may be offered in line with statutory rights.
If no manufacturing fault is found:
- The item will be returned to you, and you may be responsible for return postage costs.
- In certain cases, and at our discretion, we may offer a repair service at your expense.
In-Store Purchases
If you have purchased a wig or hairpiece in person from Andrea’s Hairoom Ltd, refunds or exchanges are not offered under The Consumer Contracts Regulations 2013, Regulation 28 paragraph 3, unless there is a manufacturing fault — in which case, please refer to the Product Warranty section above.
Disclaimer and Limitation of Liability
We do not accept liability for injury, allergic reactions, or other issues arising from the use of any products we sell. Buyers are responsible for conducting patch tests prior to use, especially for any items applied to hair, skin, or scalp.
This includes but is not limited to: wigs and hairpieces; adhesives, tapes, or styling products (e.g., gels, sprays, creams, waxes); shampoos, conditioners, treatments, oils, sanitising solutions, and related accessories.
We are not liable for goods or services provided to you by any third-party suppliers.
All conditions and warranties, whether express or implied, statutory or otherwise, that are not expressly included in these terms are excluded to the fullest extent permitted by law.
Please be sure that you are entirely happy with your purchase before leaving Andrea’s Hairoom Ltd.
This does not affect your statutory rights.
If you feel the item and or items, you have purchased have or has a manufacturing fault please contact Andrea’s Hairoom direct.
Booking and Cancelation policy
When we book an appointment for you, we are committing to that time and our resources at your appointment. We make appointments with the expectation that you will attend at the agreed date & time to allow us to carry out a private consultation with you.
This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. At busy times, this can mean waiting over one week for the next available appointment.
If you do not then attend that appointment and either do not tell us in advance or give insufficient notice, we are unable to allocate the time to someone else; however, we still have overheads and staff salaries to pay during the unproductive time.
For this reason, and due to the high demand for appointments and the increasing frequency of missed appointments we have a New Client Deposit Policy whereby we may / will request a deposit and make a charge if insufficient notice of cancellation or amendment is given.
Deposits
The deposit may be paid by BACS transfer, debit or credit card over the phone or in person at Andreas Hairoom Ltd by debit card, credit card or cash. We DO NOT accept Cheques.
Please note NO CARD details are stored at Andreas Hairoom Ltd, payment details are entered straight into our card machine to authorise payment. A receipt can be emailed on request and a paper copy will be given to you at your appointment.
The deposit is held against your booking and can be used as a credit towards a purchase if you wish to make one at that appointment. We may, at our discretion, accept a booking on a provisional basis without payment of a deposit. In such situations, we will normally agree alternative arrangements for payment of the deposit with you. If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another customer.
If cancellation is made with more than 24 hours notice, the deposit can be forwarded to the new appointment time.
If cancellation is made with less than 24 hours notice, Unfortunately the deposit is forfeited as a late cancellation fee.
If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee. In the event of Three missed or rearranged appointments it is at our discretion to refuse any future appointments meaning you may not be able to make any future appointments.
If for any reason you are running late for your appointment, please call 01133185593 to give us notice.
Lateness policy
We work extremely hard to be able to allocate the right amount of time for each client. This means that accommodating late clients is often impossible without this impacting and disrupting every other client that has booked an appointment time allocated on that day.
Please be aware in the unfortunate event that you are late, we cannot guarantee that the full time will be allocated on that day. lateness of 10 minutes or more may require rescheduling your appointment for another day and loss of your deposit.
We thank you for your understanding.
